PRIVACY POLICY
Last Revised: December 20, 2022
ITW Residential and Renovation, (“ITW”,
“we,” “us,” or “our”)
respects your privacy and is committed to following the data protection laws that apply to us. This Privacy
Policy
describes the information we collect, how we use and share it, and your rights with respect to the information
we
collect about you. This Privacy Policy applies to any information we collect or maintain about you, including
(1)
personal information that you provide to us on Tapcon.com (“Website”) and other
websites, applications, communications, and online services that link to this Privacy Policy (collectively with
the
Website, the “Website and Online Services”), (2) information collected through your
use
of or interaction with the Website and Online Services, (3) information obtained from our approved partners and
other reliable third-party sources, (4) information collected offline (e.g., if we collect information while
on-site
during a service call), and (5) information collected through a call center. This Privacy Policy also explains
the
use of cookies and similar technologies on the Website and Online Services (see PASSIVE INFORMATION COLLECTION
below).
This Privacy Policy applies only to the Website and Online Services that link to
this
Privacy Policy – not to any third-party sites that may be accessible from the Website and Online Services.
After reading this Privacy Policy, which is incorporated into and is a part of this
Website's Terms and Conditions of Use, you will know:
- What information we collect from or about you and how we use
it
- What choices you have about how we use your
information
- How we protect your information
- What we do about children visiting the Website and Online Services
- Additional information applicable to California residents
- How you can contact us
- Changes in the Privacy Policy
CALIFORNIA RESIDENTS: Section 5 and the Supplemental Notice for California
Residents,
attached to and a part of this Privacy Policy, provide additional information about how we collect and share
your
personal information and your rights under California law with respect to your personal information.
1. Information We Collect From You and
How We Use It
YOUR CONSENT
By using,
visiting, or interacting with the Website and Online Services or providing personal information to us through
your use of the Website and Online Services, you are consenting to the collection, use, and disclosure of your
personal information described in this Privacy Policy.
If you do not
consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy,
do not use the Website or contact us as described in Section 6 below.
ACTIVE
INFORMATION COLLECTION
Like many other
websites, we actively collect information from our visitors both by asking specific questions on the Website and
Online Services and by permitting you to communicate directly with us via e-mail, “Contact Us”
forms, “Service Request” forms, “2-Year Service Promise Registration”, survey forms,
recruiting and employment forms, mobile app registration forms, or other methods made available to you on our
Website and Online Services. Some of the information that you submit may be personal information (that is,
information that can be uniquely identified with you, such as your name, address, e-mail address, phone number,
etc.). We use this information for the purposes for which you provide it and for any other purpose described at
the time information is submitted by you, as otherwise set forth in this Privacy Policy, or as permitted or
required by applicable law.
We generally
collect and use personal information provided to us on the Website and Online Services for the following
purposes:
- to establish, develop, and preserve our business relationships with our customers and other individuals with
whom we conduct business, and to respond to your inquiries;
- to provide our products and services, including, as necessary, to establish or verify the credit of persons
who use, or intend to use, our products or services;
- to allow individuals to apply for employment with us;
- to authenticate the identity and preserve the privacy of customers or potential customers who contact us by
telephone, electronic means, or otherwise;
- to allow customers and Website visitors to register for and attend training sessions and classes;
- for quality assurance purposes;
- to manage our business and ensure the efficiency, reliability, and security of our systems;
- to meet legal and regulatory requirements and to allow us to meet contractual requirements relating to our
products and services;
- to ensure our records are accurate and protect customers and our business from error and fraud;
- to understand and assess the interests, wants, and changing needs of our customers and Website visitors with
a view to improving our products and services and developing new ones;
- to provide our customers and Website and Online Services visitors with personalized products and services as
well as product recommendations; and
- to notify our customers and Website visitors about changes to the Website and Online Services or upcoming
products and services offered or provided by us, our affiliates, or our business partners that may be of
interest to our customers and Website visitors.
PASSIVE
INFORMATION COLLECTION
Some of the
information we collect depends on the settings on your web browser or mobile device. Please check your web
browser or mobile device if you want to learn what information your browser or mobile device sends or how to
change your settings. In addition to the information sent by your web browser or mobile device, as you navigate
through a website or mobile app, certain information can be passively collected (that is, gathered without you
actively providing the information) using various technologies and means, such as navigational data collection.
Like most website
operators, we and our approved partners use cookies and similar technologies, local shared objects (or any other
successor tracker technology), Software Development Kits, and pixel tags that automatically receive and track
certain data about how you and other visitors interact with our Website and Online Services, preferences
expressed, and settings chosen. For example, we may collect information about the technology you use (such as
browser, type of computer, operating systems, mobile device and network used, and Internet service providers)
and server log data (such as access dates and times, online features or pages viewed, system activity, and the
third-party site or service you were using before interacting with our Website). These technologies are
described in more detail below.
“Cookies” are small text files that are stored on your browser or device by
websites, mobile apps, online media, and advertisements. There are different types of cookies. Cookies served by
the entity that operates the website or app you are visiting or using are called “first party
cookies” (so cookies served by us while you are using our Website are first party cookies).
Cookies served by companies that are not operating the website or app you are visiting or using are called
“third party cookies” (so, a website analytics provider may set a cookie on your
computer via our Website while you visit our Website). Cookies may also endure for different periods of time.
“Session Cookies” last only as long as your browser or app is open. These are
deleted automatically once you close your browser or app. Other cookies are “persistent
cookies” meaning that they survive after your browser or app is closed (for example, they may
recognize your computer when you re-open our online services).
“Local shared objects” (also called Flash cookies or HTML5 cookies) and any other
successor technology refers generally to the collection of cookie-like data stored on a browser or computer by
web sites, ads, or third parties.
“Pixel tags” (also called beacons or pixels) are small blocks of code installed on
(or called by) a web page, app, or advertisement which can retrieve certain information about your device and
browser, including device type, operating system, browser type and version, web site visited, time of visit,
referring web site, IP address, and other similar information (including the small text file (the cookie) that
uniquely identifies the device). Pixels provide the means by which third parties can set and read browser
cookies from a domain that they do not themselves operate and collect information about visitors to that domain,
typically with the permission of the domain owner. “Software Development Kits”
(also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and
cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in
the app, thereby allowing such partners to collect certain information about user interaction with the app,
information about the user device, and network information.
In this Privacy
Policy, these and similar technologies are collectively referred to as “cookies and
technologies.” The following table sets out the different categories of cookies and
technologies that our Website and Online Services may use and why we use them:
Cookie Types
|
Purpose
|
Authentication
|
These cookies and technologies tell us when you're using our
Website and Online Services so we can show you the appropriate features and content such as
your account information, purchase history, and to edit your account settings.
|
Security and Website Integrity
|
These cookies and technologies support or enable security features
to help keep our Website and Online Services safe and secure. For example, they enable us to
remember when you are logged into a secure area of our Website and help protect your account
from being accessed by anyone other than you.
|
Online Service Features
|
These cookies and technologies provide functionality that help us
deliver products and services. For example, cookies help you log in by pre-filling fields.
We may also use these cookies and similar technologies to help us provide you and others
with social plugins (for example, Facebook, YouTube, LinkedIn) and other customized content
and experiences.
|
Analytics and Research
|
These cookies and technologies are used to understand, improve,
and research our Website and Online Services, and better understand the interests of people
who interact with our Website and Online Services. For example, we and our approved partners
may use these cookies and technologies to understand how you are using Website features, and
segmenting audiences for feature testing. We and our partners may use these technologies and
the information we receive to improve and understand how you use and interact with our
Website and Online Services.
For example, our Website uses Google
Analytics, a web analytics service provided by Google, Inc.
(“Google”). Google Analytics uses cookies to analyze use
patterns and may collect information about your use of our Website. More information on
Google Analytics can be found here: www.google.com/policies/privacy/partners/. If you would like to opt-out of having your data used by these
cookies, please use the Google Analytics opt-out available here:
https://tools.google.com/dlpage/gaoptout/.
|
INFORMATION WE
COLLECT FROM OTHER SOURCES
We may also
receive information from other sources and combine it with information we collect through our Website and Online
Services. For example, we may obtain information about you from commercially available sources such as data
aggregators and public databases (for example, job applicant information received from LinkedIn in connection
with our hiring decisions). This information may include your name, demographic information, interests, and
public data (such as social media and shopping behavior).
RETENTION OF
PERSONAL INFORMATION
We retain the
personal information collected on the Website and Online Services as long as necessary to provide the services,
products, and information you request or as permitted by applicable law.
Disclosure of
Personal Information
We will not sell
or otherwise disclose personal information collected from the Website and Online Services to any third person,
except as permitted by this Privacy Policy, as permitted or provided by applicable law, or with your consent.
We may disclose
personal information you provide to us via this Website and Online Services or that we collect through your use
of the Website and Online Services as follows:
- to affiliates, business partners, service providers, and contractors who support our business, in which case
we will limit the amount of information disclosed to that which is necessary in order for them to provide
the services or products we have engaged them to provide. We will strive to protect personal information
rendered accessible by contractual agreements requiring confidentiality and security practices that help
keep data inaccessible to others;
- to respond to law enforcement requests, where required by applicable laws, court orders, or governmental
regulations;
- in the event of a sale, merger, liquidation, dissolution, reorganization, assignment, or other transfer of
our business to which the information relates, in which case we will require any such buyer to agree to
treat it in accordance with this Privacy Policy and use it for the same purposes as we are entitled to do so
under this Privacy Policy; and
- to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful, and in
situations involving threats of physical safety of any person or when we believe that disclosure is
reasonably necessary to protect our rights and property.
We are not liable
for disclosure of information obtained due to errors in transmission or the unauthorized intervention of third
parties.
We may provide
aggregate statistics about our customers, sales, online traffic patterns, and related information to reputable
third parties, but these statistics will not include any personally identifying information.
We may allow
others to provide audience measurement and analytics services for us, to serve advertisements on our behalf on
our Website and Online Services and across the Internet, and to track and report on the performance of those
advertisements. These entities may use cookies, pixel tags, and other technologies to identify your computer
when you use or interact with our Website and Online Services, as well as when you visit other web sites and
services. When third-party ad providers collect data on our Website and Online Services for their own purposes
(not solely on our behalf), that data collected and maintained by those third-party ad providers will be subject
to the terms of use and privacy policies of those providers.
The Website and
Online Services may use social media plugins (for example, the Facebook “Share” button,
“Share to Twitter”' button) to enable you to easily share information with others. When you
visit our Website, the operator of the social plugin can place a cookie on your computer, enabling that operator
to recognize individuals who have previously visited our Website. If you are logged into the social media
website (for example, Facebook, Twitter, Google+) while browsing on our Website, the social plugins allow that
social media website to receive information that you have visited our Website. The social plugins also allow the
social media website to share information about your activities on our Website with other users of their social
media website. For example, Facebook social plugin allows Facebook to show your comments on our pages to your
Facebook friends. We do not control any of the content from the social media plugins. For more information about
social plugins from other social media websites you should refer to those sites' privacy and data sharing
statements.
We may transfer
the information described in this Privacy Policy to, and process and store it in, the United States and other
countries, some of which may have less protective data protection laws than the region in which you reside.
Where this is the case, we will take appropriate measures to protect your information in accordance with this
Privacy Policy. Nonetheless, your personal information may be subject to foreign laws and may be accessible by
foreign government authorities, courts, law enforcement, and regulatory agencies.
4. What We Do About Children Visiting This Website
This Website is
not intended for children under the age of 13. We will not knowingly collect information from Website and Online
Services visitors in this age group. We encourage parents to talk to their children about their use of the
Internet and the information they disclose online. If your child has submitted personal information and you
would like to request that such information be deleted from our records, you may do so by writing us at the
address in Section 6 below.
5. CALIFORNIA RESIDENTS
The California
Consumer Privacy Act of 2018 (CCPA) gives California residents the right to know what personal information we
collect about them, including whether it is being sold or disclosed to third parties. The CCPA also grants
certain other rights to California residents, including the right to delete their personal information (subject
to certain exceptions) and the right to prevent us from selling their personal information. Companies are also
prohibited from retaliating or discriminating against consumers for exercising their rights under the CCPA.
California
residents also have certain rights with respect to our use and disclosure of personal information:
- Right to Notice. Before or at the time we collect personal information from you,
you have the right to receive notice of the personal information to be collected and the purposes for
which we use it. The Supplemental Notice for California Residents attached to this Privacy Policy is
intended to satisfy this requirement.
You also have the right to request that we disclose to
you the categories of personal information we have collected about you in the preceding 12 months,
along with the categories of sources from which the personal information was collected, the purpose
for collecting or selling the personal information, the categories of third parties with whom we
shared the personal information, and the categories of third parties with whom we sold the personal
information.
- Right of Access. You have the right to request that we disclose or
provide you with access to the specific pieces of personal information we have collected about you in
the preceding 12 months.
- Right to Deletion. You have the right to request that we delete the
personal information we collect from you. However, in certain situations we are not required to delete
your personal information, such as when the information is necessary in order to complete the
transaction for which the personal information was collected, to provide a good or service requested by
you, to comply with a legal obligation, to engage in research, to secure our Website and
Online Services, or to otherwise use your personal information internally in a lawful manner that is
compatible with the context in which you provided the information.
- Right to Opt-Out of the Sale of Personal Information. We do not sell
your personal information. If we sold your personal information to third parties, you would have the
right, at any time, to direct us not to sell your personal information.
- Right Not to Be Subject to Discrimination. You have the right to
be free from discrimination or retaliation for exercising any of your rights under the CCPA as described
above.
To exercise any of the rights described above, you can call us toll-free at
1-844-676-0349 or use this online submission form https://www.tapcon.com/Support/Contact-Us/. California residents who
are unable to review or access this Privacy Policy, including the Supplemental Notice for California Residents,
due to a disability may contact CS@itwbrands.com to access this Privacy
Policy in an alternative format.
We value the security and confidentiality of your personal information. Therefore, if
you exercise your right to notice, right of access, or right to deletion, we must first verify your identity to
make sure that you are the person about whom we have collected personal information. We verify every request
carefully and ask that you provide a scanned copy of a government ID along with your request for verification
purposes.
7. Changes In The Privacy Policy
We reserve the
right to update or modify this Privacy Policy, at any time and without prior notice, by posting the revised
version of this Privacy Policy on this Website. If we modify this Privacy Policy, the modifications will only
apply to personal information we collect after we have posted the revised Privacy Policy on this Website.
Privacy Policy
Supplemental Notice for California Residents
12/20/2022
|
Why?
|
This Supplemental Notice for California Residents provides certain information
required under the California Consumer Privacy Act of 2018 (CCPA) and applies to both
our online and offline activities involving personal information about California
residents. This Supplemental Notice is incorporated into and a part of our Privacy
Policy. For more information about our collection, use, and disclosure of information,
as well as your rights under the CCPA, please review our Privacy Policy.
|
What?
|
The personal information that we collect or disclose depends on your relationship and
interaction with us. Please select the category that applies to your relationship or
interaction with us: If you interact with us in more than one way, please review each category that
applies to you.
In addition to the information described below, we collect and disclose any and all
personal information (regardless of your relationship or interaction with us) as
necessary or appropriate to: comply with laws and regulations; monitor, investigate, and
enforce compliance with and potential breaches of our policies and legal and regulatory
requirements; comply with civil, criminal, judicial, or regulatory inquiries,
investigations, subpoenas, or summons; and exercise or defend our legal rights and those
of our employees, affiliates, customers, contractors, and agents.
|
Personal
Information
|
In this Supplemental Notice, “personal information” (or “PI”)
means any information that identifies, relates to, describes, or is capable of being
associated with you or your household, whether directly or indirectly. Here are the
definitions of some of the categories of personal information we collect, use, and share
about California consumers that are not otherwise defined in the charts below:
|
Commercial Information
|
Commercial information, including records of products or services purchased or
considered, or other purchasing or consuming histories or tendencies.
|
Identifiers
|
Identifiers, such as real name, alias, postal address, unique personal identifier,
online identifier, internet protocol (IP) address, email address, account name, social
security number, driver’s license number, passport number, or other similar
identifiers.
|
Inferences
|
Inferences drawn from PI to create a profile reflecting an individual’s
preferences, characteristics, psychological trends, predispositions, behavior,
attitudes, intelligence, abilities, and aptitudes.
|
Network Activity Data
|
Internet or other electronic network activity information, such as browsing or search
history, and information regarding an individual’s interaction with an internet
website, application, or advertisement.
|
Applicants
Categories of PI
Collected
|
Purposes for Collecting or Sharing
PI
|
Identifiers
|
‐ Evaluate a potential employment or contractor
relationship.
‐ Perform background checks and verify past employment, educational history, and
qualifications.
‐ Determine potential compensation and benefits.
‐ Assess your fitness and physical capacity for work.
‐ Communicate with you about your application.
|
Medical Information, including medical history, mental or
physical condition, or treatment.
|
‐ After an offer, to assess your fitness and physical
capacity for work.
|
Demographic Information protected under California or
federal law, such as race, gender, disability, and religion.
|
‐ Filing of state or federal government-mandated
reports.
‐ Evaluating diversity and inclusion
initiatives.
|
Job history, professional skills, and educational
background.
|
‐ Evaluate a potential employment or contractor
relationship.
|
Employees and Contractors
Categories of PI
Collected
|
Purposes for Collecting or Sharing
PI
|
Identifiers
|
‐ Compensation and benefits.
‐ Management of your job performance.
‐ Communication with you/your designated emergency contacts in the event of illness,
absence, natural disaster, etc.
‐ Authentication of your identity and access to Company systems, networks, databases,
equipment, and facilities.
‐ Workforce management, including personnel planning, productivity monitoring, and
evaluation.
‐ Tracking and administering training.
|
Health
insurance information, including claims history.
|
- Benefits planning and administration.
|
Financial
information, including bank account number.
|
- Compensation and benefits
administration.
|
Medical Information, including medical history, mental or
physical condition, or treatment.
|
‐ Assessing your fitness for work, and other occupational medicine purposes
(including work-related injury and illness).
|
Demographic Information protected under California or
federal law, such as race, gender, disability, and religion.
|
‐ Filing of state or federal government-mandated
reports.
‐ Evaluating diversity and inclusion
initiatives.
|
Job history, professional skills, and educational
background.
|
‐ Management of your job
performance.
|
Internet
activity on Company computers or Company phones, such as browsing
history and search history.
|
- Monitoring and securing Company systems,
networks, databases, confidential information, equipment, facilities.
- Management of your job performance.
|
Biometric
information, such as eye imagery, fingerprints, facial impressions,
voice recordings.
|
|
Geolocation data, photographs, or
audio recordings (e.g., a recording of a customer service
call or employee profile photograph).
|
- Management of your job performance.
|
Website Visitors
Categories of PI
Collected
|
Sources of PI
|
Purposes for Collecting or Sharing
PI
|
Third Parties to Whom We Disclose
PI
|
Third Parties to Whom We Sell
PI
|
Identifiers
|
|
- For our everyday business purposes such as to
process your requests, inquiries, or other communications.
- To process and manage your purchases,
transactions, and payments with us.
- Ad impressions and determining unique visitors
to our website.
- To help maintain the security of our website
and business, and to detect security incidents and other fraudulent
activity.
- To monitor and improve our website
functionality and personalize your website experience.
- For marketing purposes, to deliver content and
product and service offerings, including targeted ads.
|
- Tapcon, GRK Fasteners, Red Head, EZ Ancor,
Ramset, Backer-ON Rock-ON, Teks
|
N/A
|
Financial Information
|
|
- To process your purchases and payments with
us
|
|
N/A
|
Commercial Information
|
|
- For our everyday business purposes such as to
process your requests, inquiries, or other communications.
|
|
N/A
|
Network Activity Data
|
|
- Ad impressions and determining unique visitors
to our website.
- To help maintain the security of our website
and business, and to detect security incidents and other fraudulent
activity.
- To monitor and improve our website
functionality and personalize your website experience.
- For marketing purposes, to deliver content and
product and service offerings, including targeted ads.
|
- Marketing partners
- Meta, Google and Bing
|
N/A
|
Inferences
|
|
- For marketing purposes, to deliver content and
product and service offerings, including targeted ads.
|
|
|
Customer Service Communications
Categories of PI
Collected
|
Sources of PI
|
Purposes for Collecting or Sharing
PI
|
Third Parties to Whom We Disclose
PI
|
Third Parties to Whom We Sell
PI
|
Identifiers
|
|
- To process and manage warranty claims or
recalls.
- To process and manage your purchases,
transactions, and payments with us.
- For marketing purposes, to deliver content and
product and service offerings, including targeted ads.
|
- Tapcon, GRK Fasteners, Red Head, EZ Ancor,
Ramset, Backer-ON Rock-ON, Teks
- Marketing Partners
|
|
Financial Information
|
|
- To process and manage your purchases,
transactions, and payments with us.
|
|
|
Commercial Information
|
|
- To process and manage warranty claims or
recalls.
|
|
|